McDonald's, Burger King, Wendy's, Krystal, and other fast food chains get rated in QSR magazine's drive-thru study conducted across 41 states from over 2,000 visits to drive-thrus. QSR judged the drive-thrus in basic categories like service time, accuracy, and customer service, and more specific categories including "visibility of dumpsters" and "condition of landscaping."
If you want your burger ASAP, head to Wendy's, whose service time was the fastest at 129.75 seconds. Burger King came in last at 201.33 seconds. Burger King also rated poorly for order accuracy with order confirmation boards (OCB) with 83 percent accuracy. In the same category, Chick-fil-A came out the best, getting orders correct 97.3 percent of the time. Wendy's was number one for order accuracy without OCB at 97.4 percent. (It's worth noting that Chick-fil-A and Wendy's also had the least number of units rated in those categories.) For the friendliest service, head to Chick-fil-A and avoid Burger King.
What's your favorite (or...least hated) chain for drive-thru service?