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At Its Simplest, Houston's Burger Fails to Excel

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Houston's

378 Park Ave South, New York NY 10010 (at 27th Street; map); 212-689-1090; hillstone.com
Cooking Method: Grilled
Short Order:Hamburger achieves synergy through sheer volume of ingredients, but what lurks beneath falls behind the competition, especially for the price
Want Fries with That? In theory, but often disappointing. Try the coleslaw instead
Price: $14 comes with one side item
Notes: Locations in 12 states

Rumors of Houston's name change have been greatly exaggerated. Or perhaps not. There seems to be a bit of an identity crisis going on at the restaurant that is either called Houston's or that was formerly called Houston's, and now may or may not be called Hillstone. The website for Houston's, the upscale national chain with locations in 12 states, links to a restaurant called Hillstone Manhattan, which has two outposts at the same locations—on Park Avenue South and on 51st and 3rd Avenue—that Houston's occupied. The funny thing is that when I recently showed up at the Park Avenue location the signage still indicated that the restaurant was called Houston's; indeed, the friendly hostess confirmed the name when she welcomed me.

I called the restaurant the next day to seek some answers. After greeting me with a cheerful "Houston's," the affable chap on the other end of the line proceeded to explain that the Hillstone concept was created because they were going to switch to a "seasonal" menu. He could not explain why this required a name change, but I suspect that the name of a Southern metropolis is not quite the image one wants when trying to sell brussels sprouts in the northeast. Despite what the website might indicate, he informed me that the restaurant's name will remain unchanged for the time being.

The name Hillstone sounds like a haute barnyard restaurant, which is quite at odds with what Houston's has traditionally done best: elevated bar food—artichoke and spinach dip, French dip sandwiches, ribs, and hamburgers. Sure, there are steaks and fish on the menu, and even sushi at some of its outposts, but the restaurant is hardly fine dining. Of course, it isn't Applebee's either, and the Park Avenue location is pleasantly austere—dim lighting, dark wood paneling, and a low ceiling conspire to create a "clubby," intimate atmosphere. The staff are obsequiously friendly—you almost feel bad telling them that the fillet of sole sandwich tastes like blue fish or that the fries like corn chips.

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Speaking of chips, Houston's is perhaps best know for their cheese-infused artichoke and spinach dip that comes with sour cream, some delightfully generic tasting salsa, and corn chips which, judging from the fries, are home made. It is well worth getting as it combines the finer elements of nachos and creamed spinach. I don't like it so much that I would blog.

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The hamburger at Houston's has been widely heralded. Alan Richman included a variation of the standard burger served in the Houston's in Santa Monica, California, in his list of The 20 Hamburgers You Must Try Before You Die (with all due respect to my former teacher, whose writing I adore, I could happily die without eating avocados and burgers in the same day, let alone in the same dish). Way back in 2006, Matty Jacobs and Adam both gave it the AHT seal of approval. It was subsequently given a favorable rating by Frank Bruni, and Ed Levine named it as one of the top ten fancy pants burgers in the city. Despite the great amount of coverage, I planned on reviewing the burger under the impression that Houston's had become Hillstone and due to the change, the burger would be different. As it turns out, the burger has not changed at all.

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Houston's gets full credit for grinding their burgers in-house daily. The beef is a fairly coarsely ground straight chuck blended at what I would guess is around an 80/20 lean-to-fat ratio. It is grilled with a decent external char and is nice and juicy inside. It has a clean beef flavor, is pleasingly salty, and the kitchen does a good job of cooking to order. Despite being rather svelte, asking for a rare burger is really rare here, and not at the expense of a crunchy crust. The burger comes served on a voluminous bun from Tom Cat Bakery that is densely dotted with sesame seeds on the outside and burnished to a golden hue within. It does its best to pretend to be a regular bun, but it is actually a cleverly disguised brioche with that eggy, sugary sweetness that I find completely at odds with the savory nature of a hamburger. Bruni ordered his burger sans mustard on his visit, although the restaurant added it anyway. They did him a favor. The yellow mustard is about the only thing that can tame the sweet bun.

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As Tam Ngo revealed a few weeks back, I am a burger de-nuder, stripping my burgers to the beef-bun-cheese trinity. That doesn't work at Houston's; if you tried you would be left with an overly sweet bun, a patty that is a little too insubstantial size-wise in relation to the bread, and a slab of sweaty, but un-melted cheese. Piling on the toppings—lettuce, pickles, diced onions, tomatoes (all commendably fresh), and condiments (ketchup, mustard, mayo) is necessary. But I advise you skip the two other spurious, and frankly curious, ingredients that also come as standard on the burger: hickory barbecue sauce and shredded cabbage. When I noticed the sauce I thought to myself, "Someone has been to the Apple Pan"—the Los Angeles burger institution that famously serves a hickory burger. It doesn't really work at Houston's as there are so many other flavors going on with their burger, as opposed to the Apple Pan's whose flavors are more tightly focused.

The cabbage, which is placed underneath the patty, is there ostensibly to stop the bun getting soggy. Personally I would rather have a moist bun than greasy, limp cabbage lurking underneath my burger. The cabbage is far better used in the coleslaw which is delicious—tangy, crisp, and coarsely chopped with a faint hint of basil it makes a great side item. Better than the fries in fact that, despite occasional brilliance—they can be crispy, golden and flavorful—are often limp and greasy, and on a recent visit tasted like corn chips.

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Once dressed with almost all of the available wardrobe the burger attains a synergy and balance that is quite pleasing. The bun, despite my reservations about its flavor, does a good job of containing the patty and its supporting ingredients. The distinct textural contrast between the components is good—squishy bun, crunchy onions, snappy pickles, and succulent beef—and the flavors combine to produce a decent hamburger experience. But in my mind, knowing that the burger would be disappointing if less than fully adorned lessens its appeal. If you don't want rabbit food or condiments you will be in for an imbalanced burger, weighted heavily in favor of the bun.

The burger achieves its equilibrium through sheer volume of ingredients, but a hamburger—especially a $14 hamburger—should be able to stand on its own. There are many very good burgers around 27th and Park, such Primehouse NY, Blue Smoke, and Shake Shack, that offer more for less money, making Houston's difficult to recommend.

14 Comments:

This will sounds like heresy, and I swear to God I wish I didn't know this much, but Houston's makes a delicious, fantastic veggie burger.

(Keep reading.)

I'm a meat guy, through and through, but in college once I ordered their veggie burger. I don't know what it's in the thing, or what they do to it, or what kind of deal they made with the Devil, but the people at Houston's have truly perfected the art of a meatless meal.

I have since ordered the veggie burger at other Houston's locations, and I continue to be impressed. I've convinced my dad to try the veggie burger, my sister, a friend, etc. and every one of them agrees with me that it's delicious.

If you enjoy the pursuit of empirical knowledge and can talk yourself into a single episode of infidelity in this lifetime of yours, I recommend that you try the veggie burger. It's messy, but it's awesome, even though it's not a hamburger.

Say it ain't so Nick... Avocado slices on a burger are one of the greatest taste combos ever!!

Hillstone is the name of the management company behind Houston's -- that could explain the name. :)

Hmmm...avocado on a burger sounds like it has potential but it teeters on the knife's edge of possibility. It could either go to a whole new level of burger paradise or crash and burn under a heap of charred beef.

Hmmm...maybe changing the name has something to do with circumventing the requirement that chain restaurants post calorie counts. Just a thought, but I'd be surprised if that worked long-term. Then again, has anyone seen calorie counts on the menu yet? I haven't.

I was at Palm Too last week and they had calorie counst on the back of the menu.

FrostyGhost, if you tinker in the realm of spicy burgers, that is where the avocado shines, the cool creamy texture is a great offset to the spicy.

I will say I have found little that Avocado doesn't make better, I put them on omelets, chicken sandwiches, lunch meat sandwiches, etc.

Lovely review, Nick (as usual). I wasn't familiar with Houston's until about 8 years ago. I was working on a movie and an outpost of the chain lived in the mall neighboring our production offices. We'd go there for our 'fancy' lunches. I remember thinking that my meals were better than I expected from a chain restaurant to be. Mayhap that's what has caused all the positive response. That is to say, we expect less and that makes sufficient taste like more. Now come out to LA already and let's get our PLF cookout going!

@Nick,
I can only agree with one point of your analysis of Houston's burger and that's the fact that when you break it down to the burger, cheese, bun trinity, the bun is definitely the dominant flavor amidst consistently sweaty cheddar and beef whose flavor invariably takes a back seat.

When all is said and done though you have to consider the scope Houston's amidst the NY Dining scene. Houston's is a chain and as an NYC food lover I'm loathe to admit I love Houston's. I can honestly say I've eaten there over 50 times and never been disappointed. And among chain restaurants, Houston's burger is the best. Personally, I remove all the ingredients, adding Houston's honey-infused ketchup on top and leaving only the cabbage/hickory sauce on the bottom. I think the cabbage and hickory sauce provide the balancing factors to the sweet bun and ketchup. The smokiness and slight spice of the hickory combined with the neutralizing nature of the cabbage diffuse what could be an overly sweet situation. I've had the burger without the sauce and cabbage and the resulting trinity of beef, cheese, bun just isn't as tasty without the two "spurious, and frankly curious" ingredients.

As far as bang for your buck goes, I agree, Houston's does not deliver. But if you're feeling lazy one night and want rest easy knowing you can have a meal that's consistently delicious, I always think of Houston's.

I recommend bringing a friend and going for the spinach artichoke dip, a $5 side salad, the burger/rib split and finishing it all off with the warm 5-nut brownie sundae, which is incredible. When all is said and done, you've provided a great review. Motz taught you well.

Check out my Houston's reviews here.

Have you had the burger at Brooklyn Diner? It's another burger that completely corrupts the sanctity of the trinity and definitely destroys and bang for your buck-ness, but it is another burger that has never disappointed and one of my favorites.

Nick, If you had to say, what's the best burger being served in the city right now? How about in Brooklyn? What's the best burger you've ever had?

Houston's is pretty good, but I think Ruby Tuesday's Triple Prime burger is the best of the chain restaurants in NYC. It's a grilled burger, but it is tasty and you can get it cooked to specification. If you get a chance, Nick, check it out. I'd love to read your review of it.

Houston's burger is very good, nice and buttery. Not the best burger in the city but they should be given full credit for grinding their own meat (which the review sites), cooking to order, and using an interesting fresh baked roll. A bit pricey but still relatively good value given the ingredients.

If you are eating at Houstons order the ribs and coleslaw. Best two items on the menu (exlcuding spinach artichoke dip which is outstanding).

@ Damon Looks like I will be there in March!

@ NYC Foodguy I am a purist, so when it comes to choosing a plain bun or one that needs cabbage and bbq sauce to balance it I will choose the plain bun. But I agree that Houston's is a really good restaurant - the dip is good, the knife and fork ribs are my favorite non smoked ribs (they are grilled), the coleslaw rules and the $28 prime rib, while not being either prime beef nor dry aged, is excellent, especially for the price.

I have not tried the Brooklyn Diner burger yet but Adam sure liked it. I will never make the claim that I know the "Best" burger in NYC but if I had to choose one it would be the Black Label Blend at City Burger. I could just as easily choose Shake Shack, PJ Clarkes or JG Melon. My Brooklyn burger knowledge is not that deep as I live in Manhattan but of the handful that I have reviewed - Diner, 67 Burger, Junior's, I would probably choose 67 Burger.

@Chuckmeister I have not tried it but Adam reviewed it last August:

http://aht.seriouseats.com/archives/2008/08/ruby-tuesday-times-square-manhattan-nyc-burger.html

Nick,
You are spot on in regrad to the ribs. Absolutely agree about them being the #1 non-smoked ribs. Coleslaw is pretty solid too. I believe there's a little mint in it? Never had prime rib, can't pry myself away from burger and ribs. The traditional salad is actually really good to, crumbled egg and bacon, cheesy bread and the house vinaigrette.

I'm going to need to get out to 67 Burger one of these days and over to City Burger to check out the Black Label. I saw you got it plain on a bun, is that the best way to do it?

Here's the ultimate question then, because I understand the difficulty of naming a "best." If you could only eat ONE more burger in NYC, where would it be?

Also, had Joe Jr. today, plain cheeseburger medium rare. Very solid. Nice outer char, very tender, juicy, perfectly cooked medium rare interior. Tasty for a griddled diner burger. Too bad they're not open 24 hours like most other diners. Great $7.50 deluxe (with fries) price tag, as well.

What's on your burger to do list? You game for a meet up?

Good to hear back from you.

@NYC Food Guy The French dip sandwich is also worth trying. I thought it was basil in the slaw but I could be wrong. I recommend the Black Label plain on a bun and that would be my choice right now for burger to eat, but I could happily eat Shake Shack or even Joe Jr and be satisfied. Let's eat a burger in early March.

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