After reading about Damon’s experience with receiving an overcooked burger at 8 oz. Burger Bar, AHT reader Joshua S. emailed us to ask what our take is on sending a burger back if it is overcooked. "I don’t want to seem picky and waste food, but should I not get what I asked for considering I am paying for it?"
I've never sent a burger back to the kitchen for being overcooked, but that's because the thought has never entered my mind, not because I considered sending it back and decided it was easier not to. I've only had one recent experience when I asked for medium rare and got something closed to well done. Instead of asking for a new burger, I ate it and told myself I wouldn't go back. That's what I get for being insanely passive. Because of Josh's question, I'm going to keep the "send it back" option in mind.
If you have the sense that the kitchen has the ability to cook the burger right, I think it's safe to send back the offensive burger and get a new one. What would you do?